SHIPPING INFORMATION & POLICY
We take great pride in our Rapid Shipment Program and work diligently to make sure that your order is shipped out as soon as possible. All orders are shipped via USPS with tracking, allowing you to track the movement of your order and estimated delivery date.
Does Shewlace ship to International Addresses?
Yes. We are proud to "Lace Up the World" and ship to 45+ countries and will continue to add more destinations in the future. Currently, we only offer shipping to the following countries/territories:
American Samoa, Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Denmark, Estonia, Federated States of Micronesia, Finland, France, Germany, Gibraltar, Great Britain (and Northern Ireland), Greece, Guam, Hungary, Iceland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Netherlands, New Zealand, Northern Mariana Islands, Norway, Poland, Portugal, Puerto Rico, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, U.S. Virgin Islands
Does Shewlace ship to APO/FPO adresses?
Absolutely! As a company that takes pride in crafting American Made laces, we ship to all of our brothers and sisters in our Armed Forces and we extend our greatest gratitude for their service!
How long will my order take to be delivered?
At Shewlace, each department works together like a well-oiled machine in order to ensure that we always provide you with not only the best shoelaces and products, but also a flawless purchasing experience.
Upon submitting your order, the members of our team will get to work right away. In most cases orders are shipped out the same day. Depending on your location, your order will arrive 3-4 days after being shipped.
Does Shewlace offer expedited shipping?
Yes. If you need your order soon you may opt for Priority Shipping. Upon checking out and during shipping options you may select the shipping option that suits your needs.
My tracking shows delivered, but I have not received my package. What should I do?
Shewlace takes mail fraud extremely seriously and we have taken several measures such as installing High Definition security cameras above each packing station, working with local Police Departments, and the Fraud Investigation Division of the United States Postal Service, to prevent it as much as possible.
If USPS tracking indicates that your package has been delivered but you have not received it, please contact your local Post Office and file a claim. You can find the contact information for your local Post Office by going to www.usps.com or by calling 1-800-ASK-USPS® (1-800-275-8777).
Furthermore, if you suspect fraud and/or theft of mail, please contact your local Police Department to notify them of your concerns, as any fraud/theft of mail is a Felony crime.
I received my package but some of my order is missing. What should I do?
As we work diligently to ensure order accuracy, in rare cases due to both human and technological error, there may be discrepancies. Upon noticing an error, please contact our Customer Service team at firstname.lastname@example.org to report this error.
Fortunately, at Shewlace we have taken initiative and have HD Security Systems installed throughout our facilities. Upon receiving a claim of an error, we will review the footage at the exact date and time of the packing station where your order was packed and will be able to distinguish exactly what was placed prior to sealing your shipment. This not only allows us to ensure that we get any missing parts of your order to you as fast as possible, but also allows us to always improve on our services.
If you have a question and/or concern not addressed above, please contact us and a Shewlace team member will assist you.